Neon Dodger refund policy
Refunds are available only through Google Play, within about 48 hours of the purchase. Request one in the Play Store app or your Google Play order history. Google decides it, and we are not involved.
After that window, we do not offer refunds.
If something you paid for never arrived or does not work, we will put it right by restoring it, however long ago you bought it.
Deleting your account destroys everything you bought and is not refunded.
Within 48 hours: use Google Play
All purchases in Neon Dodger are processed by Google Play, not by us. For roughly the first 48 hours after a purchase, Google will refund you on request, through the Play Store app or at your Google Play order history. That decision is Google's, it is the only refund route we offer, and this policy does not affect it.
After 48 hours: no refunds
Once Google's window has passed, we do not offer refunds. This applies whatever the reason, including an accidental purchase, losing interest in the game, stopping playing, or deciding afterwards that you would rather have the money. Everything bought in Neon Dodger is delivered to your account immediately and is used up or worn from that moment, so a refund later takes back value you have already had.
Please check a purchase before you confirm it. Google Play's own purchase prompt shows the price and what you are buying, and Google lets you require authentication for purchases so that nobody else on your device can make one.
What is never refunded
Anything outside Google's refund window - See above.
Currency you have already spent, and the skins, trails or name plates you spent it on - The purchase was delivered and consumed. Refunding it would mean paying you back for something you still have.
Currency you earned by playing rather than buying - No money was involved.
Anything lost by deleting your account - Deletion is a permanent choice you confirm in the game, and it is not a purchase problem. See deleting your account.
An account closed by us for cheating or abuse - Set out in the game's rules.
If something is broken or never arrived
The limit above is about changing your mind. It is not a limit on fixing our mistakes. If you paid for something and it did not appear in your account, or it does not work as described, tell us and we will put it right by restoring the item, no matter how long ago you bought it. Email support@peridexstudios.com with the order number from your Google Play receipt.
Your legal rights
Nothing in this policy takes away rights you have under the consumer law of the country you live in, and where that law gives you more than this policy does, the law wins. In the United Kingdom and the European Union in particular, you have rights in respect of digital content that is faulty, not as described, or not fit for purpose, and those rights cannot be signed away by a policy like this one. Because Google Play is the seller of record, some of these rights are exercised through Google rather than through us.
Contact
Email support@peridexstudios.com. See also our privacy policy and how to delete your account.